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Employment Opportunities

William James College is committed to building a diverse faculty and staff dedicated to teaching, working and bringing psychological knowledge to the multi-cultural world community. We strongly encourage applications from persons with diverse backgrounds and experiences.

We are committed to a policy of Equal Employment opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alien age or citizenship, disability, marital status, military or veteran status, or any other legally recognized, protected basis under federal, state or local laws, regulations or ordinances.

Candidates who possess personal characteristics that might be considered as diversifying elements among the faculty group are invited to identify themselves during the application process.

William James College is an Affirmative Action/Equal Opportunity Employer and is a community that embraces multiculturalism. As such, persons from historically under-represented minority groups are encouraged to apply.

Administrative Assistant - Teachers21

Teachers21 is a non-profit organization founded in 1993 that is dedicated to improving the professional practice of K-12 educators and to creating supportive schools where students and adults are able to learn, grow and achieve. Based out of Newton, Massachusetts, our team of over 80 skilled consultants, who come from a wide variety of backgrounds and experiences in education, work with schools and districts in Massachusetts and beyond. Through a variety of consulting services, programs, courses, professional development workshops, and one-on-one coaching, we help districts focus on: District Planning, Leadership, Culture, Pedagogy and Data Assessment, Content (including literacy and STEM instruction) and Supporting Specialists.

Position Summary
The Administrative Assistant reports directly to the Executive Director of Teachers21.This position will provide administrative support to Teachers21.

Essential Functions for Teachers21

  • Greet and direct visitors
  • Ensure successful set-up including provision of materials, catering and logistics in the delivery of Teachers21’s workshops and programs
  • Communicate directly with consultants to prepare workshop materials and accommodate special requests
  • Generate, format and distribute District contracts as needed, as well as manage the DocuSign process for District contracts
  • Create and track program registrations, payments, refunds and follow-up with registrants when necessary
  • Ensure the accuracy of data in the organization’s SalesForce database in collaboration with relevant office staff
  • Responsible for day-to-day social media engagement as well as creating and executing social media strategies across departmental social media channels
  • Upload received Purchase Orders to appropriate contracts
  • Other duties as assigned

Qualifications

  • Bachelor’s degree preferred and three years of job-related experience, or equivalent combination of education and/or experience
  • Strong administrative skills with prior experience in an administrative setting
  • Excellent written and oral communication skills
  • Customer-service oriented with excellent interpersonal and problem-solving skills
  • Ability to multi-task and work under pressure.
  • Strong attention to detail is critical

Interested candidates should apply to HR@williamjames.edu. Cover letters and resumes can be directed to Ellen Collins.

Full-Time Core Faculty Positions - Clinical Psychology Department

William James College announces openings for full-time Core faculty positions in the Doctoral Clinical Psychology Department beginning August 2020. Rank is commensurate with experience.

William James College is committed to an active, intentional, and ongoing engagement with diversity—in people, in the curriculum, in the co-curriculum, and in the college’s intellectual, social, cultural, and geographical communities. William James College endorses a framework of inclusive excellence, which recognizes that institutional excellence comes from fully engaging with diversity in all aspects of institutional activities.

Responsibilities
Core faculty members are involved in teaching, advising, and research supervision. Additionally, there is the expectation of committee work as well as scholarly productivity.  

Applicants with demonstrated experience in the following areas are especially sought:

  • Clinical Geropsychology (clinical experience with older adults)
  • Family Systems
  • Cognitive and Affective Aspects of Behavior

Qualifications
Candidates must possess a PhD or PsyD in Clinical Psychology, completed an APA-accredited internship, have teaching experience within academic, clinical, or training settings, preferably be licensed or license-eligible in Massachusetts, and maintain some involvement in clinical practice or consultation. A demonstrated record of scholarly work defined broadly is preferred (e.g., leadership, innovation, community engagement, investigation or research). Successful candidates will also have a demonstrated commitment to promoting diversity, inclusion, and multicultural competence in an educational or work environment and must be willing to contribute to the College’s strategic plan of inclusion.

Application Procedure
Review of applications will begin upon receipt. Interested candidates should submit:

  1. a detailed letter of application responding to the stated qualifications
  2. a curriculum vitae
  3. a list of three professional references with complete contact information. (References will not be contacted without the candidate's prior permission.)

Materials should be submitted electronically to: Ms. Michelle Costa, Human Resources Coordinator at HR@williamjames.edu.

Inclusive Excellence at William James College
William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

INTERFACE Resource and Referral Counselor

Provide resource and referral guidance and therapeutic matching to callers of the INTERFACE helpline as well as serve as an ambassador for the service to all callers and stakeholders.  This is a full-time (35 hours/week) position. 

Essential Functions

  • Serve as INTERFACE intake coordinator as scheduled and assigned;
  • Provide basic counseling and psycho-education to callers who are seeking coordinated therapeutic matches for mental health and wellness services, following the well- established protocols of the service;
  • Provide follow-up services and case management to assigned cases;
  • Research and identify resources and providers for the INTERFACE website and database and coordinate with IT and other staff to include on site;
  • Recruit clinicians for inclusion on the database in coordination with Recruitment team;
  • Attend trainings and staff meetings for best practice resource and referral;
  • Serve as role model for best practice resource and referral;
  • Ability to work occasional evening or weekend hours;
  • Other duties as assigned.

Required Qualifications

  • Master’s degree or above in clinical psychology or social work, LMHC within the Commonwealth of MA preferred;
  • 3-5 years of experience in clinical services;
  • Skill in both verbal and written communication;
  • Strong interpersonal and communication skills;
  • Experience with phone triage in a clinical setting.

Work Environment

  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers and cabinets.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Juvenile Court Clinic Case Manager

Provide resource and referral guidance, case management, and therapeutic matching to participants within the Juvenile Court Clinics (JCC) of Suffolk and Norfolk Counties.

Essential Functions

  • Research and identify programs and providers for court involved youth, parents and families experiencing a wide variety of needs.
  • Provide triage and psycho-education to participants who are seeking coordinated therapeutic or natural support matches for mental health and wellness services
  • Serve as coordinator on JCC referral cases as scheduled and assigned by program director/clinical supervisor
  • Provide follow up services and case management to assigned cases
  • Work with Court personnel such as probation officers, attorneys and judges to coordinate program referrals
  • Liaison with state agencies (DMH, DCF, DDS, DPH, DYS) by attending meetings and phone conferences to determine best practices for resource and referral for participants in the juvenile court clinics
  • Address obstacles to accessing services for participants in the court clinics in coordination with referral sources and other staff of the clinics.
  • Work on special projects/programs/committees reflecting the emerging needs of the court such as JDAI and Dually Involved/Crossover Youth at the request of program director/ clinical supervisor
  • Maintain resource database and detailed records regarding identified community programs
  • Attend trainings and staff meetings as necessary and appropriate
  • Train, manage, and supervise student trainees as assigned by the program director/clinical supervisor
  • Other duties as assigned

Education and Experience

  • Master’s degree in clinical psychology, social work or mental health counseling. Licensed clinician within the Commonwealth of MA preferred
  • 3-5 years’ experience in clinical services
  • Skill in both verbal and written communication
  • Strong interpersonal and communication skills
  • Experience with triage in a clinical setting and knowledge of social service systems in Suffolk county
  • Preferred lived-experience with Juvenile Court, DCF, DYS and other child-serving agencies

Interested candidates should apply to HR@williamjames.edu. Cover letters and resumes can be directed to Ellen Collins.

Major Gifts Officer

William James College, located in Newton, MA, is the largest accredited educational institution of psychology in New England. The College, which has four academic departments offering certificates, bachelor’s, master’s and doctoral degrees, has been on an exciting and inspired growth trajectory since 2002, expanding from an enrollment of 132 students and an operating budget of $2M to 750 students and a $31M operating budget today.

We are a mission-driven organization with a focus on ensuring the mental health workforce can meet the ever-growing need for trained mental and behavioral health professionals regionally, nationally and globally. We also aim to create a workforce that is both culturally diverse and responsive. Towards these ends, the College has developed academic programs focused on preparing graduates to address the unmet mental health needs of underserved populations including: Train Vets to Treat Vets, Latino Mental Health, Geropsychology, and the Black Mental Health Graduate Academy.

Nationally, the average graduation rate is 50 percent. William James College has consistently maintained a 90 percent graduation rate and 93 percent of graduates secure a job within six months of graduation. In short, William James College has a great story to tell.

We are seeking an entrepreneurial major gifts professional who can play a leadership role in building a robust major gifts program. Reporting to the Vice President of Institutional Advancement, the Major Gifts Officer will be responsible for identifying and meeting with prospective donors (alumni, friends, corporate leaders, etc.) to create and maintain a portfolio of 150+ major gift donors.  This position will work closely with the senior leaders, trustees, faculty, and staff to create individualized cultivation and solicitation plans that lead to major outright and deferred gifts in support of the College’s annual, multi-year and special project fundraising priorities.

Duties include, but are not limited to

  • Develop and execute strategies to build a portfolio and manage a pipeline of 150+ major gifts prospects with the capacity to make gifts of $10,000 and more annually or on a multi-year basis;  
  • Complete a minimum of 120 individual visits annually to cultivate and solicit major gifts from your portfolio of prospects and donors. Generally, face-to-face solicitations are expected;
  • Ensure effective stewardship of major and planned gift donors;
  • Gain a comprehensive understanding of the mission and priorities of the college and make a persuasive verbal and written case for supporting key programs and projects, effectively matching the interests of prospects to specific college needs;
  • Develop materials used by the president, vice presidents, trustees, and other key institutional representative for meetings, visits, or individual contacts;
  • Coordinate specialized appeals targeted at constituent groups associated with a particular discipline, program or initiative;
  • Collaborate with senior administrators, deans, faculty, and volunteers to develop ideas that translate the college's fundraising priorities into gift proposals and to advance major gift prospects;
  • Work across departments and program areas to develop engagement and recognition opportunities for major donors;
  • Master optimal utilization of Raiser’s Edge resources to gather, record, and properly store information about prospects and donors;
  • Participate in the planning and execution of special events;
  • Submit timely contact reports for each visit with detailed briefing papers;
  • Serve as a key liaison for advancement with academic deans, program directors, other campus leaders, and faculty;
  • Work with the leaders, faculty and staff throughout the college to develop funding opportunities, engage in relationship-building activities of many kinds with faculty, volunteers, and prospects;
  • Continuously improve skills and knowledge, including participation in appropriate professional organizations and professional development opportunities;
  • Perform other duties as assigned.

Requirements

  • Bachelor's degree, master’s preferred, and five-plus years of successful experience in development and fundraising, which include major gift experience, preferably in higher education, with an understanding of major gift planning and prospect development. A valid driver's license. Strong interpersonal and communication skills, as well as a high level of sophistication and maturity in social and professional settings. Ability to travel and work varied hours, including nights and/or weekends. 
  • Discretion and an ability to interact with high-level donors and maintain a high level of confidentiality;
  • Proven track record of successfully soliciting and securing personal major gifts;
  • Ability to be an effective advocate for the college, actively listen, work collaboratively with colleagues in a team environment, and be proactive;
  • Strong oral and written communication skills;
  • Experience with donor management (Raiser’s Edge preferred).
  • Demonstrated experience and/or understanding working with individuals of diverse socioeconomic, cultural, racial and ethnic backgrounds;
  • Strong commitment to customer service; and
  • Conversant in and knowledge of planned giving tools (preferred).

Application Instructions
Please apply by submitting your resume, cover letter, and list of three professional work references to Ellen Collins at HR@williamjames.edu

Review of candidates will begin on a rolling basis; the position will be open until filled.   

Postdoctoral Fellowship in Child and Family Psychology - Child and Family Evaluation Service

William James College is pleased to announce two (2) postdoctoral training opportunities in child forensic psychology.  The two (2) Fellowships are full-time and carry a stipend of an annual equivalent of $42,000.  The Fellowships begin as soon as the slots are filled, and run through August 31st, 2020.  The Child and Family Evaluation Service (“CAFES”) is a consultation/evaluation unit within the Center of Excellence for Children, Families, and the Law at William James College.  It provides forensic evaluation and consultation services to courts, attorneys, and public and private agencies on issues in which children and families are involved in the legal system (divorce/custody, child welfare, juvenile justice, etc.).  The Fellowship offers supervised experience, under the direction of Jessica P. Greenwald O’Brien, Ph.D. and training in work for the Probate & Family Courts of Massachusetts, including opportunities to testify in court with guidance from an experienced psychologist and seasoned family law attorney.  In addition, Fellows participate in various seminars and other learning activities offered by William James College including Blended Learning courses dedicated to the relevant case law, legal statutes, and professional “best practices” potentially leading to a Certificate in Child and Family Forensic Issues. Fellows will also be involved in the direct provision of services, such as conducting groups for high-conflict parents and other intervention services.

Fellows are required to work a minimum of 40 hours per week and will be provided with supervision by experienced, licensed psychologists. By the end of the Fellowship year, fellows will have completed approximately 1,760 training hours, with the consideration for extension to reach 2000 if needed.

Applicants must have a PhD/PsyD in psychology with APA-accredited predoctoral internship. Child training is required. Send curriculum vitae, statement of purpose, and three (3) current letters of recommendation to Jessica Greenwald O’Brien, PhD, Director of CAFES at the Center of Excellence for Children, Families, and the Law, William James College at HR@williamjames.edu. Application Deadline is rolling until the positions are filled.  More information is available here.

Postdoctoral Fellowship in Child and Family Forensic Psychology - Juvenile Court Training

Juvenile Court Clinic Operations of William James College in the Boston area — Postdoctoral Fellowship in Child and Family Forensic Psychology (Juvenile Court Training).

William James College is pleased to announce two postdoctoral training opportunities in child and family forensic psychology in Juvenile Court Clinics. There is one fellowship position available in the Suffolk County Juvenile Court Clinic and one fellowship position in the Norfolk County Juvenile Court Clinic. The one-year Fellowship position begins in September of 2020. Juvenile Court Clinic Operations (JCCO) provides forensic evaluations and other services for court-ordered juveniles and families before the Juvenile Court in Care and Protection cases (child protection from abuse/neglect), Juvenile Delinquency and Youthful Offender Cases, Child Requiring Services (CRA status offenders), emergency commitments for substance abuse treatment or inpatient psychiatric care, and other court-ordered evaluations. Divorce cases are not heard by Juvenile Courts in Massachusetts. The Fellowship offers supervised training and experience in forensic assessment and consultation at the Boston Juvenile Court Clinic under the direction of JCCO Program Director Pooja Khialani, PsyD and Co-Director of Training Celine Crespi-Hunt, PsyD. Each Fellowship is full-time and carries a stipend of $45,000. 

To provide broad exposure to the various  ways in which children and families come before Courts, relevant law, and the complex issues found a range of cases involving children and families, the Fellow will participate in five William James Blended Learning classes that are dedicated to the relevant case law, legal statutes, and professional “best practices” in areas including divorce child custody, child maltreatment, intimate partner violence, and behavioral health issues in juvenile justice.  Completion of these classes leads to a Certificate in Child and Family Forensic issues. In addition, the Fellow will participate in various seminars and other learning activities offered through Boston Juvenile Court Clinic, MA Department of Mental Health, and William James College. The Fellow will have completed 2,100 training hours by the end of the Fellowship year.

Applicants must have a PhD/PsyD in psychology with an APA-accredited predoctoral internship. Child and family training and experience is required.  Interested applicants should electronically send the following materials no later than January 31, 2020: curriculum vitae, statement of purpose, a clinical writing sample (e.g., a redacted report), and three (3) current letters of recommendation. To apply for the Fellowship in Suffolk County, applicants should send materials to Celine Crespi-Hunt, PsyD, (ccrespihunt@jccwjc.org). To apply for the Fellowship in Norfolk County, applicants should send materials to Pooja Khialani, PsyD (pkhialani@jccwjc.org).

Inclusive Excellence Statement

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

Professional Writing Tutor

The Professional Writing Tutor for the Academic Resource Center will provide academic tutorial support to bachelors and graduate psychology students with all aspects of the writing process while mentoring them to become independent learners. In addition, the professional writing tutor will assist the ARC Coordinator with presenting workshops on writing-related topics and will work with mentoring student tutors.  The key component of this position is to offer support for students needing help with writing and editing.  Responsibilities will include one-on-one appointments with students to provide editing assistance.  This position reports directly to the Coordinator of the Academic Resource Center.

Essential Functions

  • Provide face-to-face and online editorial review and support for students who need writing assistance;
  • Create and present academic workshops for students;
  • Mentor graduate student tutors;
  • Attend training and other required meetings;
  • Perform other duties as assigned.

Qualifications

  • A Master's in writing or research related skills and a minimum of three (3) years’ experience working in academic support, preferably with graduate students;
  • Peer tutoring, mentoring, or teaching experience;
  • Experience reading and writing psychological research;
  • Well versed in APA style and professional editing;
  • Experience working with English Language Learners;
  • Experience working with underprepared students from diverse backgrounds;
  • Excellent written and oral communications skills are required;
  • Ability to utilize technology in the delivery of student support such as Zoom and Office 365 Suite;
  • Ability to work independently and maintain an on-time commitment ;
  • Strong, positive interpersonal skills, including the ability to work collaboratively;
  • Ability to work occasional non-standard hours (evenings and weekends);
  • Familiarity with statistics would be a plus.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.

Inclusive Excellence Statement

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

Research Assistant

Provides assistance in support of research activities under close supervision. Performs routine social/behavioral science research and data management activities and procedures. The RA will provide research/administrative assistance to the following subunits:

  • Institutional Research
  • Program Development, Monitoring & Evaluation
  • Federal Grant Programs (e.g., HRSA)
  • Statewide Contract Programs (e.g., Department of Veteran Services)
  • Foundation Grant Programs

Essential Functions and Responsibilities

  • To conduct systematic literature reviews (use online library databases, save the results in a reference/citation database, summarize results for presentation);
  • Assist in the development of standard data collection instruments (e.g., paper and online surveys, interviews, observation schedules, focus group guides, topic agendas);
  • Perform a variety of routine data collection procedures (implement online surveys, assist in recruitment, obtaining informed consent, administering protocols, conducting interviews, making direct observations, abstracting secondary data from existing records, taking notes, etc.);
  • Perform a variety of routine data management procedures (e.g., coding raw data, data entry, importing/exporting data across platforms, producing basic reports, data cleaning, database maintenance);
  • Perform basic quantitative data analysis (basic descriptive statistics and bivariate analyses; multivariate experience a plus);
  • Perform data visualization to effectively communicate results to various audiences;
  • Perform basic qualitative data analysis to organize and analyze data for thematic content;
  • Assist in the preparation of grant proposals, reports, presentations and manuscripts for publication;
  • Maintains center records, reports and files as required;
  • Enhances professional growth and development through participation in educational programs, reading current literature, in-service meetings, and workshops as needed
  • Attends meetings as required;
  • Maintains established institutional and departmental policies and procedures, objectives, quality assurance programs and safety standards;
  • Consistently applies the institution’s values of respect, honesty and fairness and the pursuit of excellence in improving the social and behavioral health status of people, institutions and communities;
  • Maintains collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment;
  • Performs other similar and related duties as required or directed.

Required Qualifications

  • Bachelor’s/Master’s degree;
  • 0-2 years of experience in research-related activities;
  • Experience working in an academic environment and/or institutional research setting desirable
    • An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
  • Knowledge of social/behavioral science research methods, principles, ethics;
  • Knowledge of program evaluation helpful;
  • Knowledge of any of the following is helpful: program evaluation, health services, public health promotion, disease prevention interventions, professional education, institutional research;
  • Ability to perform basic data management tasks (data coding, entry, cleaning, maintenance);
  • Ability to perform basic data analysis, visualization, and reporting (in words, numbers and graphics);
  • Experience using quantitative data analysis software helpful (e.g., SPSS); experience with qualitative software also helpful (e.g., Atlas.ti, nVivo);
  • Experience using online survey platforms helpful (e.g., Qualtrics);
  • Experience using data visualization software helpful (e.g., Excel, Tableau);
  • Experience using reference manager software (e.g., EndNote, Zotero);
  • Proficiency with Microsoft Office including Word, Excel, PowerPoint, Access, Publisher;
  • Excellent organizational and time management skills;
  • Excellent communication skills (oral and written);
  • Understanding of how to build or use relational databases is helpful (e.g., in REDCap);
  • May be subject to increased hours to meet deadlines.

Interested candidates should submit a cover letter and resume to Ellen Collins at HR@williamjames.edu.

Research Data Analyst

William James College Institutional Research is seeking a Research Data Analyst (RDA) to assist in the gathering, analysis, and reporting of institutional data. This position will report to the Director for Research. The Research Data Analyst will perform routine research and data management activities and procedures.  The RDA will provide research/administrative assistance to the following subunits:

  • Institutional Research
  • Student Outcome Measurement/Assessment
  • Faculty Development
  • Institutional/Program Effectiveness
  • Data Governance/Management

Essential Functions and Responsibilities:

  • Assist in the development of standard data collection instruments (e.g., online surveys) and research methodologies (e.g., quantitative, qualitative, and/or mix-methods);
  • Perform a variety of routine data collection procedures (implement online surveys, assist in recruitment, obtaining informed consent, administering protocols, conducting interviews, making direct observations, abstracting secondary data from existing records, taking notes, etc.);
  • Perform a variety of routine data management procedures (e.g., coding raw data, data entry, importing/exporting data across platforms, producing basic reports, data cleaning, database maintenance);
  • Perform quantitative data analysis (basic descriptive statistics and bivariate analyses; multivariate experience, etc.);
  • Perform data visualization to effectively communicate results to various audiences;
  • Perform qualitative data analysis to organize and analyze data for thematic content;
  • Ensure data integrity and accuracy. Reconcile data discrepancies between different data sources;
  • Maintain established institutional and departmental policies and procedures, objectives, quality assurance programs and safety standards;
  • Consistently apply the institution’s values of respect, honesty and fairness and the pursuit of excellence in improving the social and behavioral health status of people, institutions and communities;
  • Maintain collaborative team relationships with peers and colleagues in order to effectively contribute to the working group’s achievement of goals, and to help foster a positive work environment;
  • Enhance professional growth and development through participation in educational programs, reading current literature, in-service meetings, and workshops as needed
  • Performs other similar and related duties as required or directed.

Required Qualifications:

  • Master’s degree required;
  • 3-5 years of experience in research-related activities;
  • Experience working in an academic environment and/or institutional research setting desirable
  • Knowledge of research methods, principles, ethics;
  • Knowledge of outcome assessment and program evaluation Ability to perform basic data management tasks (data coding, entry, cleaning, maintenance);
  • Ability to perform basic data analysis, visualization, and reporting (quantitatively, qualitatively and graphics);
  • Experience using quantitative data analysis software helpful (e.g., SPSS, Excel); experience with qualitative software also helpful (e.g., MAXQDA, NVivo);
  • Experience using online survey platforms helpful (e.g., Qualtrics);
  • Experience using data visualization software helpful (e.g., Excel, Power BI, Tableau);
  • Advanced knowledge of a programming language is a plus (e.g., R or Python)
  • Strong interpersonal skills, diplomacy in interactions, and ability to maintain confidentiality.
  • Ability to work independently with minimal supervision and as part of cross-functional teams.
  • Collaborative working style with excellent analytical, written and verbal communication skills.
  • Excellent consultative, project management, and problem-solving skills.

Interested candidates should submit a cover letter and resume to Michelle Costa, Human Resources Coordinator, at HR@williamjames.edu.

William James College is an institution and a community committed to the principles of excellence, fairness and respect for all people. Our Inclusive Excellence model infuses diversity, equity and inclusion efforts into the core of institutional functioning to realize the educational benefits of diversity both locally and globally. We are committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for change agents in an increasingly complex, pluralistic society.

Senior Technical Support Specialist

The Senior Technical Support Specialist will work as a member of William James College’s (WJC) Information Technology (IT) department, reporting directly to the Director of IT, to provide frontline technical customer service to WJC’s students, faculty, and administrative staff. 

Essential Functions

  • Interact and communicate with the College’s entire population (students, faculty, and administrative staff) on a wide spectrum of technical issues on a daily basis, and troubleshoot, solve and train accordingly;
  • Serve as the technical advocate of the College’s community by improving and building upon the area of technical support – in collaboration with the rest of the IT team;
  • Create sources (i.e., online instructions and FAQ articles, etc.) to grow the IT department’s self-service/self-help efforts;
  • Develop a series of workshops and training guides for distribution to the entire WJC community in order to share best practices and introduce new technology;
  • Perform other duties as assigned.

Qualifications

  • Bachelor’s degree and 1 – 2 years of IT training experience, or 3 years of IT training experience with industry supported certifications;
  • Above average level of IT proficiency (including Microsoft Office Suite) – prior experience with ITSM platforms/ticket management and/or Office 365 applications is preferred;
  • Customer service oriented with a positive attitude and superior listening skills;
  • A high level of emotional intelligence and willingness to work with and train an audience with a wide range of IT competencies;
  • A fast learner, self-starter, and eagerness to learn and share IT knowledge;
  • Superb problem-solving skills;
  • Excellent verbal and written communication skills, particularly in translating technical terms/processes into layman terms – prior experience with technical training and writing is preferred;
  • Discretion and ability to maintain a high level of confidentiality;
  • Ability to sit, stand, kneel, and walk frequently and for long periods of time;
  • Abilities to lift at least 30 lbs and work on a computer monitor for an extended period of time;
  • Ability to work some nights and weekends, and travel occasionally;
  • Experience in a higher education setting is highly desirable; 
  • May be tested on appropriate computer skills as required.

Interested candidates should submit a cover letter and resume to Ellen Collins, Director of Human Resources at HR@williamjames.edu.